Earlier this month, I planned a surprise birthday celebration for Ming – as usual! HAH. I chose to return to Hotel Jen Orchardgateway! Although it was only last February that we stayed with Jen, it feels like it’s been an eternity. Last year, I was neither impressed nor dissatisfied with Jen. Neutral, I guess. She was like a passing acquaintance. Hi, bye. That’s it.
But I decided not to let my first impression of Jen define her permanently.
Cos everybody deserves a second chance. :)
So here we are, back in Jen’s arms. As a preface, even though my experience was notably better this time round, there were still several things I felt could have been better arranged.
I booked us a 2-night stay in their Deluxe Room (last we stayed in a Superior Cityview Room). The arrangement included daily breakfast, club benefits, and birthday amenities.
Very sweet, but communication/logistics require improvement
(1) Nobody told me about the “welcome”
With club benefits, you check in on the 19th floor (vs 10th floor where everyone else goes) at the counter right next to the club lounge. Apart from that, club benefits also give you all-day access to food and drinks at the lounge. I brought Ming right up to the 19th floor, and they were, err, surprised to see us. Turned out their Fiona was expecting us at the lobby; she was to perform an in-room check-in for us. But I didn’t know, cos nobody told me. Quite funny, really; I apologised to the team (and especially to Fiona!) for making them wait downstairs for us! I appreciate the sweet gesture, but guys, next time must at least let me know, OK? ;P
(2) Mixed-up birthday identities
When I showed them our identification documents, they appeared surprised. Again. They told me they were informed that it was my birthday and not Ming’s. HAHA. Hmm. Now, how did that happen; I’d been communicating with the hotel on this arrangement and the entire time, I told them it was his birthday and it was a surprise from me.
(3) Initiative to rectify mistaken identities
Our room’s on the 17th floor, with my favourite amazing view overlooking the buzzing Orchard Road traffic below. I mentioned birthday amenities, right. Since Jen thought it was my birthday, the balloon in the room naturally read “HAPPY BIRTHDAY JADE”…. Well, mistake aside, I appreciate the kind gesture from Jen. About 10 minutes later, someone came knocking on our door and asked if he could replace the balloon, this time with Ming’s name on it. Although Ming’s name was wrongly/incompletely written on the new balloon, I was grateful they took the initiative to switch it – I mean, they could have left the JADE balloon as it is, right. :’D Thanks Jen for the biscuits, mini chocs and the fruit cup, btw, very kind of you. :)
(4) Bathroom scale – same issue as the last time
On my previous stay, I had a mini episode with them regarding the bathroom scale. This time, I requested for one in advance – they even asked me if a non-digital one was OK, and I said it was fine. However, the scale wasn’t there. I had to call housekeeping a few times and personally speak with a couple of their staff throughout the course of the day before they finally delivered one up to me. I felt like a nag; I kept checking the bathroom every time I returned to the room just in case they did in my absence, and constantly reminded housekeeping to please let me have one, LOL.
✨🎉🎈SURPRISE!!!!🎈🎉✨ We going to live here for the next few days! Celebrating @skye_ming's birthday and he totally had NO IDEA we were going here…. 😹😹 MWAHAHAHAHAHA I planned it all! 🙊 SIBEH CLEVER RIGHT! And thank you @hoteljenog for the balloon chocolates biscuits and fruit cup! Paiseh I didn't know you all waiting to fetch us from the lobby lah HAHA 😹😹 I went straight up to Club Lounge LMAO